12 Hour Response Guarantee:

SOTO Property Solutions strives to be readily available to our owners and quick to respond to owners' communication. If at any time an owner is not responded to within 12 business hours (business hours being between 8:30am to 5:00pm CST, Monday through Friday, excluding holidays), the owner will receive a credit to their account equal to that month’s management fee** charged for the property the owner is inquiring about. The 12 Hour Response Guarantee is limited to the amount of $125 and limited to email or text sent to SOTO Property Solutions.

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